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What Makes Your Consumers Come Back For More?

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The UK's first Brand Loyalty Index

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Are paper vouchers and loyalty cards a thing of the past?

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The Effect of Physical Location on Customer Retention

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Going Mobile: How Smartphones are Changing the Way Brand Loyalty Works

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What Can You Learn from O2 and Virgin's Customer Loyalty Platforms

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The Ultimate Cheat Sheet for Setting Up a Successful Loyalty Programme

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The How, What and Why: Customer Expectations of Loyalty Programmes

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Why the Boots Advantage Card Works So Well

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