THE JOB

As a Customer Care Agent, your role is key in ensuring the smooth and successful running of our programmes. Customer Care is of paramount importance to us, so the primary function of your role will be to answer’ queries via hotlines and email, quickly, concisely and professionally – simply put, you will be responsible for ensuring any consumer in our programmes are kept happy.

The role will also involve regular administrative tasks including data input, first line telephone support to customers, and liaising with other teams within the business so an eye for detail is essential to succeed in the role as is the ability to multi task.

  • To understand and adhere to all product processes and procedures
  • Identify opportunities for improvement and provide feedback on the effectiveness of the customer care processes
  • Undertake and respond promptly to direct contact from stakeholders by telephone and electronic communication within customer care service level agreements
  • Process orders; forms; applications and requests
  • Ensure relevant information is recorded accurately
  • Manage workload to meet customer care timeframes
  • Communicate effectively and maintain good working relationships with internal departments
  • Support team members to foster a sense of accountability
  • Uphold a consistent approach to customer care
  • Identify and escalate suspicious activity on pre-paid card products and voucher redemption

THER PERSON

You will need to be well-organised, confident and motivated, with great attention to detail. Happy working in fast-paced environment with the ability to multi-task and meet deadlines. Our environment is fast paced so flexibility within the role will be key to ensuring we keep our consumers happy! Working as part of a team, you will be proactive in offering ideas and suggestions to improve processes.

We'd also like to see

  • Good working knowledge of the Microsoft Office suite
  • Good problem solving skills
  • Confident to highlight issues and suggest ways of improvement
  • Ability to work independently
  • Team player with a positive attitude
  • Ability to communicate well at all levels
  • Keen to develop

WHAT WE CAN OFFER:

As well as a competitive salary, employee benefits and recognition are what we do!

25 days holiday + additional days based on length of service + Bank Holidays
Have your birthday day off!
Milestone birthday celebrations
Long service celebrations 
Lifestyle – access to retailer discounts of up to 20%
Salary sacrifice Car & Cycle schemes*
Exciting internal reward and recognition including fun, motivational Company events..... and so much more!

*Salary sacrifice benefits are subject to eligibility criteria, which in some cases requires a minimum length of service

WHAT WE DO

Here at Sodexo, we’re all about people, inside and out. It’s what we do. From growing employee cultures and inspiring success in workplaces, to driving consumer engagement with brands, we specialise in helping businesses transform behaviours, engagement and performance in people.

WHO WE ARE

As engagement experts, inspiring and rewarding success and encouraging a happy workforce is a big part of our culture. Our people are a big deal to us, so making sure everyone has a safe and fun working environment and the right opportunities to develop, is top of our priority list.

From the moment you join us, we do our best to inspire and encourage creativity and collaboration. Have you excelled at your work or gone above and beyond? You’ll get recognised not only from our management teams but from your colleagues and peers. We shout about our brightest and best (and reward them too)

You’ll have access to our very own benefits hub giving you discounts on high street shopping, supermarket shops, gym memberships, tax free cycle2work schemes, reduced price cinema tickets, additional holiday purchase and so, so much more!

WHERE WE ARE:

Sodexo Engage is adapting to how teams work best and creating experiences that reach everyone.  Our hybrid working model is a location-flexible arrangement, allowing employees to combine onsite and offsite work.  For this position, all applicants should apply on the understanding that they are able to attend our Milton Keynes Office for a proportionate amount of the working week with the remaining time working from home / remotely


WHAT ARE YOU WAITING FOR?

If this sounds like you, we want to hear from you! Simply send us your CV with a cover letter if you’re interested in applying for the role and joining our team.

For more details, please contact

Careers.engage@sodexo.com

apply now

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