THE JOB

The role is focussed on developing and managing client relationships through regular and planned contact, consistently delivering the highest service standards to ensure maximum retention through client satisfaction. You will be a top-level customer services champion for the division.

The successful candidate will proactively work with clients to drive increased scheme engagement and take up and will deliver Gross Profit targets to the business as projected for each account.

This role will maintain a close relationship with all internal and external stakeholders to ensure the smooth management of new and existing clients and there will be lots of liaison with internal departments to ensure deadlines and implementation timeframes are adhered to in accordance to the client brief. 

As COVID restrictions begin to lift, there will be a requirement for travel to client sites, as and when required

THE PERSON

Above all, we’re looking for someone who lives and breathes our relaxed and agile culture.

The successful candidate will be fully conversant with all aspects of the employee benefits schemes and also have an understating of reward and recognition. You will maintain accurate and timely records in appropriate databases and formats.

  • Excellent written and verbal communication skills
  • 2 years demonstrable account management experience
  • Strong interpersonal skills with proven ability of communicating effectively with clients and colleagues of all levels
  • Creativity and flair
  • Excellent customer service ethic with commitment to exceed expectations at every opportunity
  • Proactive in approach in nurturing and developing client relationships
  • Relevant employee benefits industry experience (desirable)
  • Proficient in the operation of IT solutions inclusive of Excel, Word, Outlook, CRM systems, project management tools, and related products.

WHAT WE CAN OFFER:

As well as a competitive salary & car allowance, employee benefits and recognition are what we do!

25 days holiday + additional days based on length of service + Bank Holidays
Have your birthday day off!
Milestone birthday celebrations
Long service celebrations 
Lifestyle – access to retailer discounts of up to 20%
Salary sacrifice Car & Cycle schemes*
Exciting internal reward and recognition including fun, motivational Company events..... and so much more!

*Salary sacrifice benefits are subject to eligibility criteria, which in some cases requires a minimum length of service

WHAT WE DO

Here at Sodexo, we’re all about people, inside and out. It’s what we do. From growing employee cultures and inspiring success in workplaces, to driving consumer engagement with brands, we specialise in helping businesses transform behaviours, engagement and performance in people.

WHO WE ARE

As engagement experts, inspiring and rewarding success and encouraging a happy workforce is a big part of our culture. Our people are a big deal to us, so making sure everyone has a safe and fun working environment and the right opportunities to develop, is top of our priority list.

From the moment you join us, we do our best to inspire and encourage creativity and collaboration. Have you excelled at your work or gone above and beyond? You’ll get recognised not only from our management teams but from your colleagues and peers. We shout about our brightest and best (and reward them too)

You’ll have access to our very own benefits hub giving you discounts on high street shopping, supermarket shops, gym memberships, tax free cycle2work schemes, reduced price cinema tickets, additional holiday purchase and so, so much more!

WHERE WE ARE:

Sodexo Engage is adapting to how teams work best and creating experiences that reach everyone.  Our hybrid working model is a location-flexible arrangement, allowing employees to combine onsite and offsite work.  For this position, all applicants should apply on the understanding that they are able to attend our Milton Keynes Office periodically (team meetings / training) with the remaining time working from home / remotely


WHAT ARE YOU WAITING FOR?

If this sounds like you, we want to hear from you! Simply send us your CV with a cover letter if you’re interested in applying for the role and joining our team.

For more details, please contact

Careers.engage@sodexo.com

apply now

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