THE JOB

As a Customer Care Agent, your role is key in ensuring the smooth and successful running of our programmes. Customer Care is of paramount importance to us, so the primary function of your role will be to answer’ queries via hotlines and email, quickly, concisely and professionally – simply put, you will be responsible for ensuring any consumer in our programmes are kept happy.

The role will also involve regular administrative tasks including data input, first line telephone support to customers, and liaising with other teams within the business so an eye for detail is essential to succeed in the role as is the ability to multi task.

You will need to be well-organised, confident and motivated, with great attention to detail. Happy working in fast-paced environment with the ability to multi-task and meet deadlines. Our environment is fast paced so flexibility within the role will be key to ensuring we keep our consumers happy! Working as part of a team, you will be proactive in offering ideas and suggestions to improve processes.

THE PERSON

Above all, we’re looking for someone who lives and breathes our relaxed and agile culture, so you’ll fit right in with how we do things:

  • An aptitude to work as part of a small team whilst retaining ownership of assigned work
  • A passion for providing excellent customer care
  • A professional and personable telephone manner
  • Great written and verbal communication skills
  • Good knowledge of Microsoft Excel and Word
  • Proven organisational skills and the ability to prioritise tasks
  • The ability to delight our clients
  • Due to the nature of our work and staff vetting, applicants must hold a valid passport

We’d also like to see:

  • A good level of education, including Mathematics and English
  • A minimum of 12 months call centre / telephone customer support experience

THE TEAM

As a team we focus on exceeding expectations and turning every interaction into an impactful moment. We thrive off the hustle and bustle of phones ringing and emails pinging. There is never a dull moment. We’re only a small team looking after tens of thousands of consumers, reliability is key to supporting your colleagues.

We’re also not your normal contact centre, we work Monday to Friday and shifts start at the earliest 8.00am and finish at the latest 6.00pm, getting you those weekends and evenings back!

WHAT WE DO

Here at Sodexo, we’re all about people, inside and out. It’s what we do. From growing employee cultures and inspiring success in workplaces, to driving consumer engagement with brands, we specialise in helping businesses transform behaviours, engagement and performance in people.

WHO WE ARE

As engagement experts, inspiring and rewarding success and encouraging a happy workforce is a big part of our culture. Our people are a big deal to us, so making sure everyone has a safe and fun working environment and the right opportunities to develop, is top of our priority list.

From the moment you join us, we do our best to inspire and encourage creativity and collaboration. Have you excelled at your work or gone above and beyond? You’ll get recognised not only from our management teams but from your colleagues and peers. We shout about our brightest and best (and reward them too)

You’ll have access to our very own benefits hub giving you discounts on high street shopping, supermarket shops, gym memberships, tax free cycle2work schemes, reduced price cinema tickets, additional holiday purchase and so, so much more!

WHAT ARE YOU WAITING FOR?

If this sounds like you, we want to hear from you! Simply send us your CV with a cover letter by Tuesday 8th September 2020 if you’re interested in applying for the role and joining our team.

COVID-19 CONSIDERATIONS:

Whilst we continue to assess all COVID considerations around our return to the office there will be a temporary requirement to work from home. All applicants however should apply on the assumption that they are able to attend our Milton Keynes office five days a week

For more details, please contact

Careers.engage@sodexo.com

apply now

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