This role is for a traditional account manager and is a non-sales based position which involves proactively managing existing client relationships, to deliver profitability, retention and scheme growth.

The role is focused on developing and managing client relationships through regular and planned contact, consistently delivering the highest service standards to ensure maximum retention through client satisfaction. You will be a top-level customer services champion for the division.

A successful candidate will proactively work with clients to drive increased scheme engagement and take up and will deliver Gross Profit targets to the business as projected for each account.

This role will maintain a close relationship with all internal and external stakeholders to ensure the smooth management of new and existing clients and there will be lots of liaison with internal departments to ensure deadlines and implementation timeframes are adhered to in accordance to the client brief.

The successful candidate will be fully conversant with all aspects of the employee benefits schemes and also have an understating of reward and recognition. You will maintain accurate and timely records in appropriate databases and formats.

This is a busy, fast paced and fun environment, and full of variety!


Working in a fast-paced client focused team it’s important to possess the following attributes:

  • Excellent written and verbal communication skills
  • 2 years demonstrable account management experience
  • Strong interpersonal skills with proven ability of communicating effectively with clients and colleagues of all levels
  • Creativity and flair
  • Excellent customer service ethic with commitment to exceed expectations at every opportunity
  • Proactive in approach in nurturing and developing client relationships
  • Relevant employee benefits industry experience (desirable)
  • Proficient in the operation of IT solutions. To include: spreadsheets, word processing, CRM systems, project management tools, and related products.
  • A good standard of education is required.
  • And finally, have a good sense of humor and fun!


As part of the Client Programme Delivery Team you’ll be working in a team delivering a range of Incentive and Recognition programmes for a number of high profile accounts. The team is exciting, challenging and full of experienced professionals who are looking to grow, always nurture talent, and offer their wide range of skills and knowledge to support you.


Here at Sodexo, we’re all about people, inside and out. It’s what we do. From growing employee cultures and inspiring success in workplaces, to driving consumer engagement with brands, we specialise in helping businesses transform behaviours, engagement and performance in people.


As engagement experts, inspiring and rewarding success and encouraging a happy workforce is a big part of our culture. Our people are a big deal to us, so making sure everyone has a safe and fun working environment and the right opportunities to develop, is top of our priority list.

From the moment you join us, we do our best to inspire and encourage creativity and collaboration. Have you excelled at your work or gone above and beyond? You’ll get recognised not only from our management teams but from your colleagues and peers. We shout about our brightest and best (and reward them too)

You’ll have access to our very own benefits hub giving you discounts on high street shopping, supermarket shops, gym memberships, tax free cycle2work schemes, reduced price cinema tickets, additional holiday purchase and so, so much more!


If this sounds like you, we want to hear from you! Simply send us your CV with a cover letter by 25th February 2021 if you’re interested in applying for the role and joining our team.

For more details, please contact

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